If the PCN Reference is not found, the PCN may already have been cancelled, please email us at appeals@parkingenforcementagency.org to confirm
To Pay a PCN, you can do this online using the form on https://www.parkingenforcementagency.org/online-payment/ which will automatically be reconciled against your PCN meaning all action will be stopped, you can pay by sending a Cheque or postal order to Payments Dept, Parkshield, PO Box 320, Bramhall, Stockport, SK7 0FP. Please write the reference number and vehicle registration on the back of all cheques and postal orders. Do not send cash by post. If you require a Receipt please provide an email address so we can reply with a receipt electronically. Paying by Post will always be far slower than paying online.
You can pay a PCN over the phone, using our secure IVR Payments line at 0333 023 8905, you should have your PCN reference ready, along with your payment card to enter the details into the phone.
If you wish to appeal against a Parking Charge Notice issued by us, you must do so within 21 days of the date of notice or within the time period stipulated on the notice/document you have received. Do not pay the PCN before appealing, as it is harder to reverse the progress of a PAID PCN.
You should appeal using the online form via the Appeals Page form on our website https://www.parkingenforcementagency.org/appeals/, which will automatically put your appeal on hold, preventing further action. Our response will be sent to you by return email to the email address provided within your appeal, however, we cannot guarantee that such modes of communication are secure.
We will accept appeals by email to appeals@parkingenforcementagency.org, however, appeals received via email do not automatically put your appeal on hold, and your opportunity to pay the reduced amount may pass by without your appeal being processed.
All appeals by post must detail the reason for the appeal, including your full name, a serviceable address, your contact email, the vehicle registration mark and the Parking Charge Notice number. We endeavour to respond to all Postal Appeals within 28 days although this is not always possible during busy times. If you do not give clear details of how we can contact you back, we may not respond as it is not always possible. It is always best to appeal online or via email, for expedient processing of your appeal.
Before making an appeal you may wish to familiarize yourself with your parking rights and information which can be found at www.knowyourparkingrights.org
Once an appeal has been received, the case will be placed on hold until your case has been considered. If you have supplied an e-mail address, you will normally be notified as to the outcome of your appeal by e-mail. Therefore, please ensure that your e-mail address is correct/serviceable.
We aim to respond in writing or by email (if provided) within 28 days of receiving your appeal. If your appeal is rejected, then you will be eligible to use the Independent Appeals Service, IAS – theias.org. Details of how to do this will be made available at the appropriate time during your appeal. You will also have a further 14 days from the date of our response to pay the discounted rate, provided that you have appealed within the first 14 days of receiving the Parking Charge. If you appeal to the IAS you will lose the right to pay the discounted amount due to the administration costs of responding to your appeal via the IAS.
APPEALS CANNOT BE CONSIDERED OVER THE TELEPHONE.
IF YOUR APPEAL IS SENT IN WRITING TO THE ADDRESS PROVIDED ON THE PARKING CHARGE YOUR APPEAL WILL TAKE CONSIDERABLY LONGER AND WILL NOT AUTOMATICALLY BE PUT ON HOLD.
Please check your Junk E-mail folder in case a response to your appeal has been delivered there instead of your Inbox. We advise that you add appeals@parkingenforcementagency.org to your safe senders list to ensure delivery.
All appeals entered by the online form are logged as received Monday – Friday between 9am – 5:30pm (excluding Bank Holidays) and reply timescales relate to these timings. All postal email reply timescales start from when the appeal is opened & logged onto our system. All fields marked with an * are required to be completed.
If you wish to transfer the liability for this Parking Charge, please do so via the Transfer Liability form on this website instead of submitting an appeal.
Please Note: You can only appeal one Parking Charge Notice at a time. To appeal more than one, please submit another form once the first one is completed. You can only appeal a PCN once.