Frequently Asked Questions

If I return to my car whilst the ticket is being issued but drive off before it can be either handed to me or fixed to the vehicle am I still liable?

Aren't wardens supposed to give 'a few minutes grace' before issuing a ticket?

Do single yellow lines apply after 6.30pm or on Sundays?

Do waiting restrictions (yellow lines) apply on Bank Holidays?

What happens if one sticks a pay-and-display ticket on the windscreen and it falls, face down, on the dashboard before returning to the vehicle?

Missing tickets - What should you do if a Notice to Owner (NTO) arrives for a parking ticket that you didn't know had been issued?

I am a disabled badge holder can I park for free?


My car had broken down.

I sold the car, prior to the ticket being issued what should I do?

We are a rental or long term lease hire company, I want to transfer the liability to the hirer.

I was not the driver, I did not know my vehicle was ticketed.

 

 



If I return to my car whilst the ticket is being issued but drive off before it can be either handed to me or fixed to the vehicle am I still liable?
If you return to find a warden in the process of issuing a ticket then, if you drive off, the ticket can be sent to you as a NOTICE TO OWNER. Which will served via the post.

Aren't wardens supposed to give 'a few minutes grace' before issuing a ticket?
Contrary to popular belief, you are not - and never have been - permitted to stop for 'a few minutes' other than to set down or pick up passengers or load and unload goods (in the absence of any loading restrictions). A warden or parking attendant may observe a vehicle for a few minutes to see if any such activity is going on before issuing a parking ticket, but they are within there rights to issue the ticket as soon as an illegally parked vehicle is seen. If you have been loading or unloading it is incumbent on the driver to produce evidence to that effect. There is no grace period.

Do single yellow lines apply after 6.30pm or on Sundays?
Yes! Single yellow lines can apply for anything between one and 23 hours per day and also on Sundays. Double yellow lines always mean 'at any time' and the need to have an accompanying sign was dropped in April 2003. Single yellow lines now apply for any restriction that is less than 'at any time' and it is essential that you check the signs. If the sign does not mention days of operation it means that the restriction applies seven days a week.

Do waiting restrictions (yellow lines) apply on Bank Holidays?
There is a motoring myth that Bank Holidays are the same as Sundays and that waiting restrictions do not apply. If the sign says 'Mondays - Saturdays' then that includes Bank Holiday Mondays. For Bank Holidays to be exempt the sign would also have to include 'Except Bank Holidays'

What happens if one sticks a pay-and-display ticket on the windscreen and it falls, face down, on the dashboard before returning to the vehicle?
You will get a parking ticket! You are under an obligation to both "pay" and "display" - far safer to place the ticket, face up, on the dash board.

Missing tickets - What should you do if a Notice to Owner (NTO) arrives for a parking ticket that you didn't know had been issued?
If you know that you had been illegally parked and the NTO arrived within a couple of months then I would recommend that you:-
i) respond admitting you were there at the time in question
ii) say that, had you received the ticket you would immediately have paid it at the reduced rate and that, in fairness the agency should give you the opportunity to pay it at the reduced rate.
iii) enclose a cheque for payment at the reduced rate

I am a disabled badge holder can I park for free?
Disabled Badge holders/Blue badge scheme does not apply to some off street car parking. You are not entitled to free parking unless indicated on the signs displayed in the car park.

I had broken down at the time the ticket was issued?
If your vehicle was broken down, you must seek permission to park the car. Contact the telephone number on the signs or the landowner of the property. Or simply buy a ticket if you intend on leaving it in a pay and display car park. If you had seeked permission to park and are able to provide evidence to back it up, include this with your appeal.

I sold the car, prior to the ticket being issued what should I do?
The reason why you have been contacted about the ticket is because your are still registered at DVLA as the keeper for the vehicle that was ticketed. You should contact DVLA in order to check this. If you have proof that you sold your vehicle you should first inform DVLA and then write to us including the evidence of transfer. Transfer of liability to the new keeper will only be changed if DVLA confirm to the agency that you were not the registered keeper of the vehicle at the time of the incident.

I was not the driver, I did not know my vehicle was ticketed.
You should write to us as soon as possible. You must provide a signed declaration along with details of the driver at the time of the incident, which must include their name and address. We will then write to the person and request that they pay the amount owed. If we do not receive a response or payment or if the driver does not accept liability, liability will revert back to the registered keeper until such time as the charge is paid. It will then become then your own responsibility to seek reimbursement from the driver.